99aa Responsible Gaming —
Your safety is our priority
Gaming is for entertainment — not for stress or financial risk. 99aa always ensures you can enjoy it while staying fully in control.
When gaming is entertainment, not a problem
Online gaming is enjoyable when it is done mindfully, within limits, and for fun. 99aa believes every player's experience should be a positive one — so we have put in your hands all the tools that help you play safely and healthily.
The core of responsible gaming is this — decide for yourself how much time and money you spend, and stick to those limits. Gaming should never be a substitute for income; it is purely a recreational activity.
- Set limits: Decide in advance how much you will spend each day or week, and do not go beyond that.
- Take breaks: Take regular breaks instead of playing continuously. Avoid long uninterrupted gaming sessions.
- Do not chase losses: If you lose, do not play more to try to win it back — that is a sign of risky behaviour.
- Do not neglect other responsibilities: Never let gaming take priority over your family, friends, or work commitments.
- Know your state of mind: Avoid gaming when you are feeling frustrated or under stress.
- Do not hesitate to ask for help: If you need it, reach out to 99aa support or your family — it takes courage to do so.
Ways to stay safe at 99aa
We offer several effective tools to keep every player informed and safe. Using them is entirely up to you.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies right away, but increasing one requires a 24-hour wait — this protects you from overspending in an impulsive moment.
Time-Out Feature
If you need a short break, take a time-out ranging from 24 hours to 6 weeks. During a time-out, no gaming activity will be possible on your account. It is a simple way to refresh yourself.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion option. It can keep your account closed for anywhere from 6 months to permanently. Once self-exclusion is active, it cannot be lifted before the set period ends.
Session Time Limit
Set a limit on how many hours you play in one sitting. Once that time is up, the system will automatically warn you or end your session — so there is no chance of playing on for hours without realising it.
Gaming History Review
Log in to your account at any time to view your deposit, withdrawal, and betting history. Understanding your own patterns is the first step toward responsible gaming.
24/7 Support
The 99aa support team is always ready for any concerns or questions. Contact us via live chat or email — assistance is available in both Bengali and English.
Recognise the early signs of a problem
Gaming addiction does not develop overnight. If you notice any of the following signs in yourself, seek help right away:
You are spending more than your budget and playing more to try to recover lost money.
You are hiding the extent of your gaming from family, friends, or colleagues.
You are trying to stop gaming but keep failing.
You feel restless, irritable, or anxious when you are not gaming.
You are skipping meals, sleep, or important responsibilities to keep playing.
You are spending money on gaming by taking on debt or cutting back on essential household expenses.
Contact us for help
If you notice any of the above signs in yourself or someone close to you, do not delay — contact the 99aa support team. We will assist you without judgement and with complete confidentiality.
Live Chat: Click the chat icon on any page of the site. Available 24/7.
Email: [email protected] — write to us in Bengali or English.
Your information is completely secure. All communication is protected through SSL encryption.
How to activate safety tools
You can activate protective measures on your account in just a few minutes. You also have the freedom to make changes at any time.
Log In to Your Account
Go to the 99aa login page and sign in to your account. Always go directly to the site to ensure a secure connection.
Go to Account Settings
After logging in, click the profile icon and go to the "Account Settings" or "Responsible Gaming" section.
Choose your preferred tool
Deposit limit, time-out, or self-exclusion — choose one or more options based on your needs.
Set your limit and confirm
Enter your preferred limit or time period and click the confirm button. Deposit limits take effect immediately.
Contact support if you need help
If you cannot find a tool or need further assistance, let 99aa support know via live chat or email — we are right here with you.
21+ age limit — no exceptions
Strict age verification
You must be 21 years of age or older to register at 99aa. Age is verified at the time of registration and identification may be requested if needed. Any account opened by a minor is closed immediately.
Protecting your family
If there are children or teenagers at home, use parental control software on your device. Never share your account password with younger members of your household. Log out of your account when you finish playing.
Questions about responsible gaming
Find answers here to frequently asked questions about responsible gaming.
Play safely and enjoy — welcome to 99aa
Play responsibly and have fun. For more on slots, cricket betting, or live casino, check out the links below.